FAQ

Welcome to our all-natural skincare online store! We're thrilled to have you here on our journey towards healthier, happier skin. As you explore our range of products, we understand you may have questions about our commitment to natural ingredients, our policies on animal testing, and the suitability of our products for your skin type. That's why we've put together this handy FAQ section to address some of the most common queries our customers have. We want to ensure you have all the information you need to make informed decisions about your skincare routine. So, feel free to browse through our frequently asked questions below, and if you have any additional queries, don't hesitate to reach out!

FAQs:

1. Are your products truly all-natural?
Yes, absolutely! We're committed to using only the finest natural ingredients in our skincare formulations. You won't find any harsh chemicals, parabens, or artificial fragrances in our products.

2. Do you test on animals?
No, we are proud to be a cruelty-free brand. We never test our products on animals, and we ensure that all our suppliers adhere to the same ethical standards.

3. Are your products suitable for sensitive skin?
Definitely! Our products are crafted with gentle, nourishing ingredients that are suitable for all skin types, including sensitive skin. However, we always recommend doing a patch test before full use to ensure compatibility.

4. Do your products contain any common allergens?
We strive to create products that are free from common allergens. However, please check the ingredients list provided on each product page to ensure it meets your specific needs and to avoid any potential allergens.

5. How should I store your products?
To maintain the potency and freshness of our products, we recommend storing them in a cool, dry place away from direct sunlight. Keep the lids tightly closed to prevent contamination.

6. What is the shelf life of your products?
Our products have a shelf life ranging from 1 year to 2 years, depending on the formulation and ingredients.

7. Do you offer international shipping?
Yes, we do! We're happy to offer international shipping to bring our natural skincare products to customers worldwide. Shipping costs and delivery times may vary depending on your location.

8. What is your return policy?
We want you to love our products as much as we do! If for any reason you're not satisfied with your purchase, please contact us within 14 days of receiving your order for a refund or exchange. 

9. Are your packaging materials eco-friendly?
Yes, we're committed to sustainability! We use eco-friendly packaging materials that are recyclable or biodegradable to minimise our environmental impact.

10. Do you offer skincare consultations or personalised recommendations?
Absolutely! We are here to help you find the perfect products for your skin concerns. Feel free to reach out to us via email at info@asila.co.uk or live chat for personalised recommendations and skincare advice.